Title: Box Office Manager
Department: Visitor Services
Reports to: Visitor Services Manager
Type of Position: Hourly / Non-Exempt
(Tuesday-Saturday 10:00-5:00, some evenings)

Summary
The Box Office Manager is responsible for managing all aspects of the Museum's Box Office operations, and for managing the Museum's automated information line.

Responsibilities

• Assist all members, groups, and other callers and visitors to the Museum with their ticketing needs (general admission, concerts, lectures and other ticketed events)
• Assist callers in purchasing gift certificates, memberships, and other items
• Assist all callers seeking general Museum information and information about various Museum programs, activities, special events and special exhibitions
• Work closely with Admissions personnel to ensure continuity in ticket sales and visitor tracking
• Serve as a communication link between the various departments and the front admissions desk; assist the Visitor Services Assistants as needed
• Work closely with the Education Department and the Tour Manager in handling group tickets and group visits to the Museum
• Work closely with Marketing, Development, and other departments to implement special promotions. Work with the Marketing Department to ensure that the Museum's web site remains up-to-date in content, promotions and closures
• Manage ticket sales for all concerts, Gardner After Hours, lectures and other special public events. Work closely with the Concert Manager, Director of Program Planning, and event managers to ensure that all public events ticket sales are sold according to established Box Office procedures and to resolve any special ticketing issues that may arise. Manage and coordinate ticket distribution for events, including setting up will-call desk
• Manage all ticket sales to Museum members. Work closely with the Membership Department to ensure a high level of service to members
• Manage online ticket sales through museumtix and occasionally through various discounted ticket vendors
• Monitor incoming calls and emails for the Box Office and Information Line; regularly update the recorded Box Office telephone greeting
• Provide additional Visitor Services coverage during special events
• Operate the Museum's VISTA ticketing and tracking system; support Visitor Services Manager setting up programs in VISTA each season and with ongoing maintenance of the system
• Process admissions transactions efficiently and accurately
• Perform other tasks as required or directed by Visitor Services Manager; serve as back-up person in Visitor Services Manager's absence

Requirements

• College degree or equivalent, with fluency in English and math skills
• Must have excellent customer service skills
• Excellent customer-friendly communications and interpersonal skills
• Must have some prior Box Office experience
• 3 years of fast-paced customer service experience is preferred
• Familiarity with Microsoft Word, Outlook and Excel
• Knowledge of the VISTA ticketing system is a plus, as is an interest in art or art history
• Dependability and punctuality are essential to this position

The Isabella Stewart Gardner Museum is an equal opportunity employer and encourages qualified minorities, women, people with disabilities, and military veterans to apply.